COVID-19 POLICY

#STAYSAFE

Coronavirus 2019 or COVID-19 began its spread in December of 2019 and quickly intensified until being declared a global pandemic by the World Health Organization in March of 2020.

In Thailand, spread of the virus led the Department of Disease Control to establish its Emergency Operation Center (ECC) in January of 2020 and to begin screening for infections among arrivals to the Kingdom.  Preventive measures were gradually scaled up from recommendations to frequently wash hands to avoiding unnecessary travel, wearing face masks, and submitting to 14-day monitoring if at risk of infection.

At MASON, we have remained vigilant against the disease and have implemented every necessary measure and care since the threat arose.  Across the entire MASON staff, there has not been a single instance of COVID-19 infection throughout the pandemic, underlining our strict practices and attention to safe and hygienic service.

Moreover, MASON made sure to secure Amazing Thailand Safety and Health Administration (SHA) certification and SHA+ (SHA certified operations where at least 70% of staff have been vaccinated against COVID-19) as bestowed by the Ministry of Tourism and Sports and Tourism Authority of Thailand (TAT) in conjunction with the Ministry of Public Health and public and private organizations seeking to elevate health and safety standards in the interest of user confidence.

Last year, MASON announced its own “#STAYSAFE – TOGETHER WE CARE- WE ARE 100% VACCINATED” campaign to bolster guest assurance.  The effort focused not only on customers however, but on all service staff, and was built on the following three principles:

  • STAY SAFE, assurance in hygiene, safety and health while staying at MASON
  • TOGETHER WE CARE, all staff at MASON provide service with care and an emphasis on guest safety. Moreover, donations of goods and meals were made to medical personnel at vaccination sites and PET bottles were collected for submission to the “Separation for Doctors” project, which converted them into PPE. Under the slogan “Better Together”, staff and guests were encouraged to collect and donate their PET bottles through MASON for the production of PPE for medical workers.
  • WE ARE 100% VACCINATED, acknowledging mass and rapid administration of vaccination is a challenging task, MASON owners and executives helped to coordinate the administration of first vaccination doses to all MASON staff starting in August of 2021. We have since been able to declare that “WE ARE 100% VACCINATED” and our staff wear “WE ARE VACCINATED” pins to highlight this fact.

On top of vaccinations, MASON continues to maintain stringent screening of its personnel, performing Antigen Test Kit or ATK swabs on the entirety of its staff on a weekly basis.  Knowledge and updates are also provided to staff in a timely manner.

MASON thanks all of its guests for their understanding and support and assures that while uncertainty and challenge may persist, everyone at MASON is ready to serve and care for you throughout your stay, so you may have a uniquely wonderful experience.  Thank you for keeping MASON your preferred destination.

We always look forward to welcoming you,

Take Care

Pornpun Ratanapitakkul

General Manager

 

 

Providing safe and clean environments for our guests and colleagues is always a top priority. MASON remains committed to upholding the highest standards of hygiene and cleanliness.

 

EMPLOYEES

  • With utmost care to the health and safety of all, MASON’s employees are 100% vaccinated and MASON is a certified SHA (Amazing Thailand Safety and Health Administration) Plus Resort.
  • Weekly COVID-19 tests (ATK) are required for all employees.
  • Wearing of masks is mandatory while working inside the resort.
  • Anyone exhibiting a temperature higher than 37.5 C is not allowed to enter the resort.
  • Physical distancing is maintained while working and serving guests.
  • All employees must undergo regular training and are required to strictly follow COVID-19 prevention measures.

 

ARRIVAL AT MASON

  • Temperature check is performed on all guests and associates entering the resort.
  • Anyone exhibiting a temperature higher than 37.5 C will be asked to delay entry to the resort.
  • With care towards prevention of COVID-19, mask wearing has been made mandatory within resort grounds and masks are readily available to all guests and associates.
  • In the care of all, guests and associates are asked to sanitize their hands before entry
  • For everyone’s safety, we ask that physical distancing be maintained while in common areas

 

FRONT DESK

  • Please use cashless payment whenever possible i.e. credit card or Bank Transfer.
  • Please make use of floor markings to practice social distancing at the Front Desk.
  • All equipment at the front desk i.e. table, pens, folders, key cards, umbrellas, etc. are sanitized after each usage.
  • The Front Desk counter, buggies and trollies are sanitized every 2 hours.
  • All guests will be asked to produce a certificate confirming that they have been fully vaccinated.

 

IN-VILLA SERVICE

  • In-villa service equipment is sanitized after each usage.
  • For guest safety, please wear a face mask while receiving any in-villa service. Masks may be provided if needed.

 

DINING/DRINKING AT RESTAURANTS

  • Physical distancing is in practice for seating and each venue’s capacity has been reduced to half.
  • Temperature check is to be performed on all guests and associates entering venues.
  • Anyone exhibiting a temperature higher than 37.5 C will be asked to delay entry to the venue.
  • Hand sanitizer and temperature check are available at entrances.
  • Alcohol spray is available at each table.
  • For guest safety, please wear a face mask while in dining venues. Masks may be provided if needed.
  • The wearing of gloves and a mask are required when using the buffet line. Masks may be provided if needed.
  • All crockery and cutlery are sanitized and wrapped before service.
  • All kitchen work stations, knives, and chopping boards are sanitized regularly.

MASON SPA

  • Hand sanitizer and temperature check are available at the entrance.
  • Alcohol spray is available at the spa reception counter.
  • In the interest of safety, please wear a face mask throughout any spa visit including during treatments. Masks may be provided if needed.
  • Maintaining physical distancing while in common areas is highly encouraged.
  • All guests will be asked to produce a certificate confirming they have been fully vaccinated.
  • Each treatment room has been limited to a maximum one guest per one treatment only.
  • All equipment at the spa reception i.e. tables, pens, folders, key cards, umbrellas, etc. are sanitized after each usage.
  • Treatment rooms are cleaned and sanitized after each usage.
  • The entire spa is frequently cleaned and sanitized every 2 hours.
  • All linens are changed after each usage.
  • Work and travel histories of all therapists are recorded regularly.

 

FITNESS STUDIO

  • Use of the Fitness Studio has been limited to 3 persons at the same time for a maximum 1 hour at a time.
  • Advance reservation is required to ensure social distancing.
  • Alcohol spray is available for all guests.
  • Fitness equipment is arranged for proper distancing.
  • Fitness equipment is sanitized after each usage.
  • The Fitness Studio is sprayed with disinfectant and sterilized with ozone every day before operating hours.
  • The Fitness Studio and all equipment is frequently cleaned and sanitized every 2 hours.

 

SKY POOL

  • Sunbeds are arranged for proper physical distancing.
  • Sunbeds and tables are sanitized after each usage.
  • The swimming pool is cleaned and maintained to Ministry of Public Health standards.

 

ELEVATOR

  • In the interest of health and safety, elevators have been limited to a maximum 4 people per ride. Floor markings are provided for distancing.
  • Contact surfaces are frequently cleaned and disinfected.

 

OTHER COMMON AREAS

  • Lobby, lifts and restrooms are frequently cleaned and disinfected every 2 hours.
  • Dining venues, sofas, floors and handrails are frequently regularly cleaned and disinfected every 2 hours.
  • All common areas are regularly sprayed with disinfectant.
  • For everyone’s safety, we ask that physical distancing be maintained while in common areas

 

VILLAS

  • Villa cleaning, sanitization and disinfection are scheduled on a daily basis.
  • All linens are scheduled to be changed daily. If the guest wishes to change the frequency of linen changes, please inform staff.
  • House services will wear protective equipment when cleaning villas
  • We provide a complimentary healthcare kit in every guest room consisting of face masks and antibacterial wipes so guests may explore local attractions with confidence.
  • All villas are sprayed with disinfectant and sterilized with ozone before guest check-in and after guest check-out.
  • Swimming pools are cleaned and maintained to Ministry of Public Health standards

 

DEPARTURE

  • We encourage the use of cashless payment if possible.